© 2020 Palmetto GBA, LLC
We frequently update our articles to reflect the latest changes and updates to Medicare, and strongly recommend you visit this article at link below to confirm you have the latest version.
Printed Date: 12/28/2020
For the upcoming January 2021 Release, the Common Working File (CWF) will be observing Dark Days starting Thursday, December 31, 2020, through Sunday, January 3, 2021, (which includes the New Year’s Day holiday on Friday, January 1, 2021). The Dark Days are needed to ensure the completion of weekly, monthly and quarterly processing and the installation of the January 2021 Release.
The Dark Days will not affect your ability to access beneficiary eligibility, claim status, or other information through Palmetto GBA’s eServices portal (https://www.onlineproviderservices.com/ecx_improvev2/initLogin.do) .
During the Dark Days, our Interactive Voice Response (IVR) system will not have access to the CWF, so users will not be able to check beneficiary eligibility or claim status through our IVR. The IVR will be available for users to check the payment floor or the last three checks paid, and to request a duplicate remittance notice using a check number.